ZP Staging Test Company Ticket Portal

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FAQs / Help

Is parking available onsite?

Yes, limited parking is available on a first-come, first-served basis.

Here is mine day

 

 

 

  1. Day 1
  2. Day2
  3. 1  
    2  
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What are your business hours?

Our standard hours are Monday to Friday, 9 AM to 5 PM.

How do I reset my password?

Click on 'Forgot password' on the login screen and follow the instructions.

What is your refund policy?

Refunds are issued within 5–7 working days for eligible requests.

Where can I view my past orders?

Login to your account and go to the 'My Orders' section.

Do you offer student discounts?

Yes, students receive 10% off with a valid ID.

How can I contact support?

Use our contact form or email support@example.com.

How do I update my email address?

Go to your profile settings and click "Edit" next to your email address.

Why am I not receiving email confirmations?

Check your spam folder or ensure your email is entered correctly in your profile.

What browsers are supported?

We support the latest versions of Chrome, Firefox, Edge, and Safari.

How do I delete my account?

Contact support with your request. Deletion is permanent.

What payment methods are accepted?

We accept Visa, Mastercard, PayPal, and Apple Pay.

Can I change the date of my booking?

Yes, rescheduling is allowed up to 24 hours before the visit date.

Will I be charged VAT?

All prices include VAT unless otherwise stated.

Can I apply promo codes after purchase?

Unfortunately, promo codes must be applied before completing the transaction.

Do I need a printed ticket?

No, you can show your ticket on your mobile device.

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Do not forget to buy milk today.

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What is Gift Aid?

If you are a UK taxpayer and you make a donation that is 10% more than the admission price, the Government will give us an extra 25% on top of your entrance fee. It’s called a gift aid visit and makes a massive difference to charities like Paignton Zoo.
 

Conditions: 
 

  • Gift Aid donations can only be made in respect of UK taxpayers and their families.
  • You must pay an amount of UK income tax and/or capital gains tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on your gifts for that tax year (currently 25p for every £1 given).  Please note that other taxes such as VAT & Council Tax do not qualify.
  • This declaration is in respect of a Gift Aid donation which is equivalent to the normal admission charge to Paignton Zoo plus at least 10%. The whole amount so given is regarded as a donation under Gift Aid and we can recover tax you have paid from HMRC.
  • Once you have agreed to gift aid your donation you need do nothing more, we will simply reclaim the tax you have already paid on your donation to Paignton Zoo from HMRC.
  • The information you give will remain confidential and will not be passed to any organisation other than HM Revenue & Customs (formerly Inland Revenue).

Tax claimed by the charity:

  • The charity will reclaim from HMRC 25p of tax on every £1 you give.
  • If you pay income tax at the higher rate, you must include all your Gift Aid donations on your Self Assessment tax return if you want to receive the additional tax relief due to you.
What will I see in Greenwich?

Click here for a video presentation for Destination Greenwich.?

Pumpkin Patch FAQs

Please click here to view our FAQs

How do you secure my payment details?

Ticket payments are processed by Stripe, a payment gateway certified to the highest level of security. We do not receive any of your financial details. Learn more: https://stripe.com/docs/security/stripe

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